Member Services Representative (Temporary) (Bilingual Spanish)
About The Position
This is a temporary position with an estimated assignment length of 3+ months, starting in May 2026, dependent on business needs. While the assignment is at the Alliance, the selected candidate will be an employee of a temporary employment agency. This is a hybrid role requiring weekly on-site presence at the Merced office 2–4 days per week. The Member Services team empowers members to understand Alliance services and provides resources to meet medical, cultural, and social needs, aiming to improve member health and well-being. The team acts as the voice of the Alliance, viewing healthcare from the members' perspective and offering direct support by sharing benefit information and helping overcome barriers to care. They provide information that educates and empowers members to advocate for their own health care.
Requirements
- Bilingual Spanish/English
- Knowledge of principles and practices of customer service
- Knowledge of Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
- Knowledge of conflict resolution techniques
- Ability to answer telephone calls promptly and minimize delays that may lead to missed calls
- Ability to understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
- Ability to translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
- Ability to utilize a variety of computer systems, including the Alliance systems and external websites and databases
- Ability to demonstrate strong organizational skills and attention to detail
- High school diploma or equivalent
- Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying
Responsibilities
- Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
- Facilitate and coordinate non-medical transportation benefits for members
- Perform other duties as assigned
Benefits
- Medical, Dental and Vision Plans
- Ample Paid Time Off
- 12 Paid Holidays per year
- 401(a) Retirement Plan
- 457 Deferred Compensation Plan
- Robust Health and Wellness Program
- Onsite EV Charging Stations
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
