Member Services Representative - Open Availability

DJD Fitness•Mt. Pocono, PA

1d•Onsite

About The Position

Improve others, Improve yourself. You Belong! Job Summary: The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Must be willing to work either Saturday or Sunday
Required to work 5 or 6 days.
Minimum of 32-36 hours a week.
Willing to travel to other Planet Fitness location for Training.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
More than 75% of your time will be spent on cleaning the club and equipment.
Thoroughly clean and sanitize restrooms, locker room areas.