Member Services Representative

Planet Fitness-United Fitness Partners•Springfield, MO

1d•Onsite

About The Position

The Member Services Representative at Planet Fitness, part of United FP, is responsible for providing an exceptional experience to members in a diverse, judgment-free zone. This role involves encouraging members in achieving their fitness goals, making them feel like family, and ensuring the club maintains a super clean environment. The company emphasizes creating "raving fans" through excellent customer service, engaging members on their fitness journey, and introducing them to Black Card amenities. United FP is a dynamic, growing company that values self-motivated individuals who are entrepreneurial and drive positive change. The role offers an opportunity to be part of a company that aims to change people's lives for the better, promote healthier living, and support communities.

Requirements

Birthdate that confirms you are a minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability because you know people are counting on you
High School diploma or GED equivalent
Must be able to occasionally lift, push, or pull at least 50 lbs
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch

Responsibilities

Provide members with an unprecedented experience and encourage them in achieving their fitness goals
Make members feel like family in a clean, judgment-free environment
Create “raving fans” by delivering +1% customer service
Continually engage and encourage our members to succeed on their fitness journey
Ensure our club is super clean because our members value this and we’re known for that too
Find new and current members to join the fitness trainer in fitness classes
Impress new and existing members when you introduce them to our Black Card amenities
Help the entire team at the welcome desk checking in our members while providing greetings and farewells to them
Assist with fun energetic, non-high-pressure tours
Assist with member enrollment
Perform other club responsibilities
Be a leader
Be passionate – love what you do!
Have fun and invite members to do the same!