Member Services Representative - Temporary

KHS•Bakersfield, CA

About The Position

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery. This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.

Requirements

High School Diploma from an accredited school or equivalent; (diploma or GED certificate required).
Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry.
Typing skill of 30 WPM required.

Nice To Haves

Bilingual Spanish/English Certification preferred

Responsibilities

Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
Open all incoming mail and distribute the mail to the appropriate department/person according to departmental policy. Date stamps each piece of mail with current date.
Handle department returned mail and maintain the returned mail file. Correct addresses and re-mail as necessary.
Answer incoming calls and document interactions with callers in CRM
Make outgoing calls and document interactions with callers in CRM.
Composes simple letters, memos, confidential reports, and completes standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
Maintains departmental inventory.
Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
Operates a variety of office machines such as, copier, facsimile, and multiple line telephone systems.
Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
Keep record in files of all documents that are pulled.
Scan documents as needed.
Answer phones and screen calls.
Assists management staff and other departments in completing special projects, as assigned.
Performs other job-related duties as required.
Adheres to all company policies and procedures relative to employment and job responsibilities.