Member Services Representative

Planet Fitness•San Diego, CA

5d•Onsite

About The Position

At One World Fitness (Planet Fitness), our focus is always on doing the next right thing by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience. We are seeking a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness currently has 33 locations across the East/West Coast and expects to double that number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for leadership. The Member Services Representative (MSR) position at Planet Fitness is an opportunity for personal development, leadership, and organization, allowing you to maximize your career while helping improve the lives of our members. The upbeat environment and friendships gained are an added bonus. Our MSRs are the foundation of our success and are responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique. This role offers the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company, as most managers started in this role.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Experience in Sales
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
CPR Certification AED/First Aid /CPR

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests, providing an exceptional customer experience.
Enforcing the Judgement Free zone
Always smile and be courteous.
Taking prospects on tours
Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Help members download PF Mobile App
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Completed assigned cleaning areas.
Promotes sales of Tanning lotions and Memberships.
Create connections with the community!