Member Services Representative

SECU•Pasadena, MD

20d•$19 - $28

About The Position

You're the best at what you do. So are we. Imagine what we can achieve together! We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative. What Youll Do. The Member Services Representative (MSR) is the face and personal connection to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECUs alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center. An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECUs products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

Requirements

Communication
organization
teamwork
punctuality
critical thinking
social skills
creativity
interpersonal communication
adaptability
friendly personality

Nice To Haves

College Degree Preferred
Experience Proven performance in relationship building, goal attainment in retail banking sector preferred

Responsibilities

delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency
educating members on SECU products and services and making appropriate referrals
actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members
assist members through the Curbside channel
promote SECUs alternative channels of delivery and modeling self-service behaviors
ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center