Member Services Representative

VASA FITNESS • Orem, UT

11d • $15 • Remote

About The Position

At VASA Fitness, we want to create an uplifting experience for everyone by
offering inclusive, accessible, and on-trend fitness. The foundation of our
brand is rooted in a culture centered on unity, passion, love, integrity, fun,
and trust. Because our culture is alive--embodied by members and team members
alike--VASA is a place where lives are changed because of authentic connections
made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE
ENERGY to others.

Create an Uplifting VASA experience by offering inclusive, accessible, and
on-trend fitness. The Member Services team provides customer service to our
members via phone, email, and chat. As a Member Services Representative, you
will be responsible for providing an uplifting experience to our members by
addressing and resolving their questions and concerns in an inclusive and
supportive way. Member Services provides an approachable team environment in a
corporate office setting, giving you the opportunity to grow your customer
service and problem-solving skills while building friendships in the culture we
provide.

Requirements

• High school diploma or equivalent (GED)
• Prior customer service experience
• Strong attention to detail
• Ability to use own judgement to make decisions.
• Ability to work without immediate supervision.
• Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.)
• Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner.
• Integrity in handling financial transactions and information regarding member accounts
• Ability to work in a fast-paced environment and effectively manage a high volume of inquiries.

Nice To Haves

• Bilingual (Spanish/English) highly preferred

Responsibilities

• Create a friendly, professional, and positive first impression on our Members, their guests, and the public
• Properly address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team unit
• Accurately record all information regarding Member relations internally and with external vendors
• Research and resolve member issues through use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases
• Collect on past due accounts.

Benefits

• We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 30+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
• Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave
• Flexible Vacation Plan (salary) & Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees