Member Services Representative

FlyExclusive•Kinston, NC

58d•Onsite

About The Position

The Services Representative is responsible for the day-to-day interaction with all retail clients (fractional, jet club, owners, consumers) to expertly plan all flight activities and associated services. The goal of the Member Services Department is to provide our customers with an uncompromisingly efficient, accurate, consultative, and service-orientated interface with the company for reservations. The customer interface must be friendly, appropriate, helpful, and culturally sensitive.

Requirements

High School Diploma
Strong customer service skills
Ability to work evenings, nights, weekends, holidays
Ability to sit for long periods of time
Excellent interpersonal skills
Previous customer service experience
More than proficient in data entry
Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
Ability to communicate clearly and effectively through phone, email and personal correspondence.
Basic understanding of computer applications and data entries
Extensive knowledge of Microsoft Office
Ensures all new flights built onto the schedule coordinate with the initial request
Handle preparations for flights on our schedule
Ability to adapt and respond to different characters
Exceptional critical thinking and presentation skills
Ability to multitask, prioritize and manage time effectively
Must be available and flexible to work variable shifts including weekends and holidays
Problem finding and solving
Reasoning and connecting ideas
Adept quick learning
Multi-tasking
Detail orientation
Ability to see and hear clearly
Ability to read, comprehend, and speak English clearly
Ability to sit, stand, and walk for extended periods
Ability to regularly lift/move up to 20 pounds
Well-groomed appearance
Adherence to department dress code

Nice To Haves

Bachelor's Degree
1 to 3 years Aviation
1 to 3 years in Customer Service

Responsibilities

Providing the highest level of services for all our retail clients
Creating accurate reservations with all accompanied services such as catering and/or ground transportation.
Providing the highest level of safety, service and quality to all our retail clients
Anticipate all customers' needs whenever possible
Arranges all requested services for our clients prior to their flight, including but not limited to catering, car services, rental cars, etc.
Gathers all documents required prior to travel including but not limited to passports, international documents including Visas, parental consent forms, etc.
Follow all procedures and templates, when provided, and quality checks before completion
Proactively manage the customer database to facilitate satisfaction from all retail clients.
Ensure that a proper verbal and written handover is completed to the following rotation
Ensure confidentiality for all clients