Member Services Representative
About The Position
The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA’s, and certificates; resolving problems with members’ accounts, interviewing loan applicants, processing loan requests, responding to members’ requests in a timely, professional manner and performing other duties as requested.
Requirements
- Knowledge of general credit union operational procedures to include cash handling, teller job-related duties, member services and loan processes and procedures
- Education up to the equivalent of a four-year high school education
- Previous teller experience or member service experience is required
- Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team
- Accurate cash handling skills
- Ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment
- Strong customer service skills to include telephone skills
- Well-organized and attentive to detail
Responsibilities
- Provide quality service to the Credit Union members
- Serve as a liaison between the member and the credit union
- Greet and welcome credit union members and visitors in a professional and timely manner
- Provide information to current and prospective members on membership eligibility, account types, loan products, and any other services the Credit Union offers
- Communicate information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies
- Handle varying requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received
- Provide information regarding first mortgage loans and applications
- Conduct interviewing loan applicants for second mortgage and loan products
- Explain conditional loan approvals and denials
- Review loan applications
- Process loan requests according to approval and/or loan stipulations with the respective interest rates and terms
- Contact members to follow up on loan requests
- Educate members on Loan Protection Products and action steps
- Quote total loan payments to include Loan Protection Products
- Identify opportunities to cross-sell credit union products and services based on member needs
- Open new accounts for members to include but not limited to loans, IRA’s, and certificates
- Resolve problems with members’ accounts
- Interview loan applicants
- Process loan requests
- Respond to members’ requests in a timely, professional manner
- Perform other duties as requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
