Member Services Representative
Planstin•St. George, UT
About The Position
The Member Services Representative will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member’s eligibility & benefits. The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits.
Requirements
- High School diploma or equivalent
- Experience in a customer service role, specifically working on a phone que.
- Verbal and written communication skills including active listening
- Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
- Proficient computer skills with the ability to learn new software
- Demonstrate attention to details
Responsibilities
- Handling client's questions over the phone and via email.
- Providing eligibility and benefits to providers offices
- Enrolling new members and clients manually as needed
- Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card
- Ad-hoc help with data clean-up in our system, and other compliance related tasks
Benefits
- 12 paid holidays plus 3 weeks of paid time off to balance work and life.
- Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
- Discounted membership to Zion HealthShare.
- Free membership for you and your dependents to Primestin Care Clinic.
- Invest in your future with a 401k plan backed by a solid 4% match from us.
- Free snacks and regular lunches available onsite.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
