Member Services Representative
Broome County YMCA•Village of Johnson City, NY
•$17•Onsite
About The Position
The YMCA of Broome County is seeking friendly and customer-oriented Membership Services Representatives to join their team. In this role, you will be responsible for providing exceptional customer service to members and assisting with their membership needs. If you are passionate about customer service and enjoy working in a dynamic team environment, you are encouraged to apply for this exciting opportunity.
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and database management
Responsibilities
- Responding to member inquiries via phone, email, or in-person
- Maintaining accurate member information in our database
- Preparing and processing membership applications
- Resolving member complaints and issues in a timely manner
- Providing information on membership benefits and services
- Assisting with membership renewals and upgrades
- Collaborating with other departments to ensure member satisfaction
Benefits
- Free YMCA membership at both branches
- Paid sick time
- Employee Assistance Program
- My Better Benefits Employee Discount Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
