Member Services Representative

Planet Fitness-United Fitness Partners•Overland Park, KS

3d•Onsite

About The Position

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job! As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

Requirements

Birthdate that confirms you are a minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability
High School diploma or GED equivalent

Responsibilities

Providing members with an unprecedented experience and encouraging them in achieving their fitness goals
Making members feel like family in a clean, judgment-free environment
Creating “raving fans” by delivering +1% customer service
Continually engaging and encouraging our members to succeed on their fitness journey
Ensuring our club is super clean
Finding new and current members to join the fitness trainer in fitness classes
Impressing new and existing members when introducing them to our Black Card amenities
Helping the entire team at the welcome desk checking in our members while providing greetings and farewells to them
Assisting with fun energetic, non-high-pressure tours
Assisting with member enrollment
Assisting with other club responsibilities
Being a leader
Being passionate – love what you do
Having fun and inviting members to do the same