Member Services Representative - Manager on Duty (MOD), FT, Bett Family Y
About The Position
The Member Services Representative - Manager on Duty (MOD) serves as the lead Member Services Representative and is responsible for monitoring the facility for safety and cleaning concerns during evening and weekend hours and resolve issues in a timely fashion. Greet members/visitors in a warm, welcoming manner, ensure gate access is being monitored, provide informational services, direct individuals to the proper person or location, answer incoming calls, perform cash handling and process membership and program sales. Receive and resolve member complaints according to Membership Best Practices. Provide exceptional tours of the facility. Have a passion for fitness. Walk through, monitor and check the entire facility several times throughout each shift ensuring things are running smoothly. This includes, but is not limited to, checking the entrance and parking lot for trash (slippery walkways during winter), ensuring unsupervised/underage youth are behaving, bathrooms and locker rooms are clean, towels, soap and paper products are full, etc. Ensure proper safety measures are in place with lifeguards at all times, i.e. they are scanning the pool, have proper equipment and are positioned correctly. Able to perform closing procedures for the branch during the week and opening procedures on the weekend. Know the emergency procedures and location of emergency equipment.
Requirements
- Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA)
- Must be able to physically walk the building several times during shift.
- Must be 18 years old or older.
- Displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission.
Responsibilities
- Monitoring the facility for safety and cleaning concerns during evening and weekend hours and resolve issues in a timely fashion.
- Greet members/visitors in a warm, welcoming manner
- Ensure gate access is being monitored
- Provide informational services
- Direct individuals to the proper person or location
- Answer incoming calls
- Perform cash handling and process membership and program sales
- Receive and resolve member complaints according to Membership Best Practices
- Provide exceptional tours of the facility
- Walk through, monitor and check the entire facility several times throughout each shift ensuring things are running smoothly.
- Ensure proper safety measures are in place with lifeguards at all times
- Able to perform closing procedures for the branch during the week and opening procedures on the weekend.
- Know the emergency procedures and location of emergency equipment.
Benefits
- Health insurance: Y pays 65-93% for individual and 57-82% for family
- Dental: Y pays 65%
- Vision available
- Flexible Spending Account/Health Savings Account
- Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
- Eligible to participate in 403B savings account through Y Retirement Fund
- Paid Time Off: Begins accruing at 19 days per year up to a max of 30. Caps at 240 hours
- Life Insurance: Y pays 1 X salary, EE has option to purchase additional coverage
- Long Term Disability: Paid by the Y; Employee can elect to purchase Short Term Disability
- Free household YMCA membership!
- Discounts on programs
- Child Care discount 25%
- Summer Camp discounts
- Free Employee Assistance Program (EAP) Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
