Member Services Officer

Capricorn • Perth, WA

5d

About The Position

Are you ready to take the leap into a fast-paced, fun, and supportive team environment? Whether you’ve worked in retail, hospitality, or any customer-facing role, this is your chance to step into the corporate world and grow your career with us! As a Member Services Officer you’ll be the friendly face (and voice!) behind our member and supplier support.

Requirements

• Resilience
• A can-do attitude
• Great communication skills

Nice To Haves

• General IT and computing skills
• Experience with Microsoft Office
• Exposure to basic accounting principles (not essential)

Responsibilities

• Handle a mix of inbound and outbound communications via phone and email
• Use our internal systems (including Epicor and CRM) to manage and assist accounts
• Respond to enquiries within service level agreements and escalate where needed
• Collaborate with internal teams and members to resolve queries efficiently
• Keep detailed records of interactions and updates
• Support trade account payments and ensure call centre targets are met

Benefits

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed