Member Services Officer - Risk

Capricorn • Perth, WA

4d

About The Position

We are looking for a customer service focused individual with strong attention to detail and administration skills to join our team to support the provision of the Capricorn Mutual product. The Mutual protection product is kind of like insurance, but different. Think of it as an alternative to insurance! The risk services officer is the first point of contract for our Members and the role includes: Delivering excellent customer service. Receiving inbound calls. Providing protection quotes. Making changes to Members’ protections and policies. Providing administrative support to the sales team. The successful candidate will have excellent communication skills, creative problem-solving abilities, and previous customer service and administration experience.

Requirements

• excellent communication skills
• creative problem-solving abilities
• previous customer service and administration experience

Responsibilities

• Delivering excellent customer service.
• Receiving inbound calls.
• Providing protection quotes.
• Making changes to Members’ protections and policies.
• Providing administrative support to the sales team.

Benefits

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed