Member Services Officer- Teller / Personal Banker

A+ Federal Credit Union•Austin, TX

14d•$19

About The Position

As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career!

Requirements

High school diploma or G.E.D. equivalent.
Minimum of six months work experience (sales, teller, and/or personal banker experience preferred).
Basic knowledge of math/computer skills.
Must be able to stand for long periods of time.
Part-time team members must have the ability/stamina to work at least 28 hours per week.
Full-time team members must have the ability/stamina to work at least 40 hours per week.
Must be able to reach, lift, bend, and carry.
Must be able to engage in problem-solving skills to help identify and resolve member issues.
Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.
Must be able to independently determine funds availability of checks deposited and checks cashed (within assigned teller limits).
Types of Decisions requiring supervisory approval: Legal questions and situations outside A+FCU policies and procedures.

Responsibilities

Member Education
Cross-sell appropriate products and services to current and prospective members.
Consistently meet or exceed established sales/service goals and support branch growth.
Participate in outside business development and community events.
Teller Functions
Operate, maintain, and balance a cash drawer (as needed).
Sell special service items such as money orders, official checks, and gift cards.
Perform cash advances and process collection items.
Provide members with access to safe deposit box (where applicable).
Maintain working knowledge of all products and services.
Personal Banker Functions
Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
Update account information such as changing account ownership/signers, beneficiaries, and changes of address.
Assist members with loan applications through video lending.
Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
Perform stop payments and process wire transfers.
Assist members with claims of fraudulent use of debit card.
Issue, re-issue, and block debit cards.
Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.
Branch Support
Perform opening/closing procedures for debit card instant issue machine.
Scan and image branch checks and documents.
Assist with daily balancing of coin machine/prepare outgoing coin shipment
Buy/sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable).
Perform and /or assist with vault responsibilities to include buy/sell cash to/from team members, load/balance ATM/CDM/CRM, prepare outgoing coin/cash shipments, and verify incoming cash shipments (as assigned).
Track/order branch maintenance supplies (as assigned).
Track/order Marketing supplies (as assigned).
Serve as a Credit Union Champion for your branch
Miscellaneous
Maintain member confidentiality.
Complete annual/semi-annual regulatory training.
Complete MSO I Level Up Program.
Consistently attend/participate in community events.