Member Services Manager

AO Globe Life•Des Moines, IA

10d•Remote

About The Position

AO Globe Life is actively hiring professionals to help families and individuals across the United States access important supplemental benefit programs—all from the comfort of home. This mission-driven, remote-first opportunity offers professional growth, meaningful work, and long-term career development. Whether you are early in your career or exploring a new professional path, this role allows you to make a real impact while building valuable experience in a supportive environment. In this position, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options.

Requirements

Must be legally authorized to work in the United States
Windows-based laptop or desktop computer with a webcam
Reliable internet connection

Nice To Haves

Experience in customer service, sales, or consulting is helpful but not required
Strong communicators with a client-first mindset
Self-starters who are organized and comfortable working independently
Individuals comfortable using Zoom, digital tools, and cloud-based systems
Growth-minded individuals who are coachable and motivated to succeed

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Explain available benefit options and assist clients through the enrollment process
Maintain accurate client records and follow-up communications
Deliver excellent client service and build lasting relationships
Participate in ongoing training sessions, mentorship, and team meetings