Member Services Intern

RapidRatingsQuincy, MA
7d$17Hybrid

About The Position

Join RapidRatings as a Member Services Intern, where you will support the team responsible for managing day-to-day interactions with members (customers) across our platform. The Member Services Intern will assist with customer outreach, inbound inquiries, operational request processing, and internal coordination to help ensure a smooth and professional experience for all external stakeholders. In this role, you will gain firsthand exposure to customer-facing operations within a fintech environment, learning how structured processes, clear communication, and cross-functional collaboration support scalable service delivery. You will work closely with experienced Member Services Leads and Associates to support live requests, assist with financial data research, and help maintain internal workflows that enable the team to operate efficiently. Through direct involvement in outreach campaigns, mainline and inbox monitoring, and internal process support, you will develop strong professional communication skills and a practical understanding of how client experience is managed in a growing organization.

Requirements

  • Bachelor’s Degree candidate
  • Strong written and verbal communication skills
  • Comfortable with email, phone communication, and internal systems
  • Detail-oriented with strong organizational skills
  • Ability to follow defined processes and manage multiple tasks
  • Professional, reliable, and eager to learn in a corporate environment
  • Familiar with Microsoft 365 Products, Apps, and Services.

Responsibilities

  • Support active marketing campaigns through follow-up emails and outbound calls
  • Respond to basic member questions or route inquiries to appropriate internal contacts
  • Complete and update requests using RapidRatings’ Network Management System
  • Maintain accurate documentation and follow defined outreach processes
  • Assist Member Services Associates in locating financial statements and related data from public registries
  • Document findings clearly and consistently according to internal guidelines
  • Support data accuracy and integrity by following established research standards
  • Monitor and answer incoming calls on the Member Services mainline
  • Provide basic information or forward calls to the appropriate internal teams
  • Represent RapidRatings professionally in all phone interactions
  • Monitor shared inboxes for customer and member inquiries
  • Forward emails to appropriate internal contacts based on defined workflows
  • Assist with reorganization and maintenance of internal documents

Benefits

  • The opportunity to grow alongside a fast-growing fintech company
  • Hands-on training and experience in outreach and sales
  • Hands-on experience working with external stakeholders
  • Opportunities for both personal and professional growth
  • Competitive Hourly Pay
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