Join RapidRatings as a Member Services Intern, where you will support the team responsible for managing day-to-day interactions with members (customers) across our platform. The Member Services Intern will assist with customer outreach, inbound inquiries, operational request processing, and internal coordination to help ensure a smooth and professional experience for all external stakeholders. In this role, you will gain firsthand exposure to customer-facing operations within a fintech environment, learning how structured processes, clear communication, and cross-functional collaboration support scalable service delivery. You will work closely with experienced Member Services Leads and Associates to support live requests, assist with financial data research, and help maintain internal workflows that enable the team to operate efficiently. Through direct involvement in outreach campaigns, mainline and inbox monitoring, and internal process support, you will develop strong professional communication skills and a practical understanding of how client experience is managed in a growing organization.
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Career Level
Intern