Member Services Coordinator
About The Position
Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
Requirements
- positive
- team-oriented
- solution focused
- highly organized
- even-keeled
Responsibilities
- Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
- Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.
- Providing feedback and presenting solutions to improve efficiencies and the participant experience
- Support advocacy services to help members understand and utilize their benefits effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
