Member Services Coordinator

Waukee Family Ymca Academic Preschool • Waukee, IA

4d

About The Position

The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

Requirements

• Ability to read, write, perform simple mathematical functions and basic computer skills
• Must be at least 21 years of age
• Completion of high school or equivalent
• One to three years of supervisory experience and/or team leadership
• One to three years of experience in a customer service role
• Demonstrated skills in a Microsoft Windows or Google Workspace environment
• Current Red Cross CPR/First Aid/AED Certification OR equivalent - prior to starting.
• Intro to Y's Cause & Culture Online Course - prior to starting if hired.
• Additional training to be completed within the first 30 days and maintained afterwards

What This Job Offers

• Education Level: High school or GED