Member Services Collections Representative

Trident Marketing • Southern Pines, NC

2d

About The Position

Travel Resorts of America currently operates eleven premium, membership-based Camping Resorts in South Dakota, Minnesota, New York, Ohio, Pennsylvania, North Carolina, Georgia, and Florida. Whether an RV owner, tent-camper, or booking a cabin, there are plenty of options for our members to choose from, along with amazing campground amenities with unique adventures and activities! This is an exciting industry with a growing organization. We've been named Fortune Magazine, "Fastest Growing" List(s) in 2015, 2016, 2020 and Number One Private Membership provider of Coast to Coast/Good Sam in the U.S.A. Now is the time to talk with us about your next career! Position Summary The Member Services Collections Representative assists members with a wide range of account-related needs, including billing inquiries, maintenance fee collection, and loan payment resolutions. This role requires a working knowledge of Travel Resorts of America memberships and a strong ability to communicate effectively while delivering fair and professional account resolutions.

Requirements

• High school diploma or equivalent required
• Previous experience in a collection's environment preferred
• Customer service experience required
• Basic to intermediate knowledge of Microsoft Office applications
• Strong verbal communication and interpersonal skills
• Ability to handle sensitive financial conversations with professionalism and discretion
• Basic technical aptitude: IT knowledge is a plus

Responsibilities

• Conduct skip tracing using internet databases, internal systems, and member files to locate members and update demographic information
• Manage inbound and outbound calls with delinquent members to collect payments and negotiate payment arrangements
• Communicate effectively to gather information regarding members' financial situations and negotiate appropriate resolutions
• Research disputed membership claims to ensure investigations are thorough, complete, and resolved fairly
• Maintain positive member relations by staying informed of company and departmental policies to provide accurate and timely responses
• Obtain and analyze relevant information to assess the validity of complaints and identify root causes
• Accurately document all member interactions, transactions, and notes in the Loan Management System
• Research and resolve account discrepancies within the Loan Management System
• Adhere to all applicable policies, procedures, and regulatory requirements
• Perform additional duties and responsibilities as assigned

Benefits

• Comprehensive benefits package (health, dental, vision, life, accident, critical illness, hospital Indemnity, 401K)
• Travel perks, benefits, and discounts
• Career advancement, regularly scheduled reviews, and opportunities to promote yourself from within
• Fun team environment, engagement, and support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED