Collections & Account Services Representative

City Property Management•Phoenix, AZ

23h•$18 - $20•Hybrid

About The Position

Join our established team as a Collections & Account Services Representative, where you'll manage delinquent HOA accounts from first notice through resolution including payment negotiations, lien preparation, and attorney referrals when needed. This role is rooted in collections and account management, with customer service as the through-line: you'll work directly with homeowners and Board members to move accounts forward while keeping interactions professional and respectful.

Requirements

Outstanding customer service skills with a professional, empathetic approach
Excellent verbal and written communication abilities
Strong attention to detail and ability to maintain confidential information
Reliable attendance and punctuality
Ability to work independently and meet strict deadlines
Computer proficiency including email, calendar systems, and database management
Ability to establish positive working relationships with colleagues, clients, and the public

Nice To Haves

Previous collections or accounts receivable experience
Experience in customer service or client-facing roles

Responsibilities

Monitor accounts receivable and delinquency reports daily through our collection control system
Complete monthly collection activity reports for HOA Boards of Directors
Initiate appropriate collection activities including past due notices, collection letters, and lien preparation
Negotiate payment terms with homeowners following established guidelines to minimize collection costs
Prepare accounts for attorney referral when necessary
Respond to collection-related inquiries within 48 hours via phone or written communication
Analyze and update customer accounts with corrections and modifications
Process action items from incoming requests and assign to appropriate team members
Complete assigned action item tasks within 72-hour timeframe
Maintain clear internal communication between departments using phone logs and documentation
Professional use of all company systems and external platforms

Benefits

Hybrid Schedule: After your first year, work from home the majority of the time just 2 days per month in office. It's one of the best hybrid setups in the valley.
Family-owned flexibility: 45+ years of stability with the personal touch and adaptability that comes from family ownership
Comprehensive, personalized training: We train thoroughly at your pace - no arbitrary deadlines or pressure. Training is tailored to help you succeed
Central location: Conveniently located near Sky Harbor Airport with easy access from throughout the valley
Free parking: No need to worry about commuting costs or finding parking
Excellent time off: 10-12 paid federal holidays (above industry standard) in addition to Paid Time Off and Paid Sick Time.
Direct access: Less bureaucracy means your voice is heard and decisions happen faster
Supportive team environment: Genuinely friendly colleagues who help each other succeed
Health, dental, and life insurance
401(k) with company matching
Health savings account
Employee assistance program
Professional development assistance
Employee referral program
Comprehensive PTO package (begins after first year of employment)