Member Services Attendant

Duke Careers • Durham, NC

32d • $18 - $23

About The Position

At Duke, we value the individuality, professionalism, and service mindset each team member brings to our community. As a Member Services Attendant (Part-Time Staff), you’ll play a key role in creating a welcoming, inclusive, and supportive environment for students, faculty, staff, alumni, and community members who engage with Duke Recreation & Physical Education. You’ll serve as a trusted front-line representative, helping members navigate services while upholding Duke’s commitment to excellence and belonging.

This role is ideal for someone who enjoys working in a dynamic, customer-focused environment and takes pride in delivering accurate, friendly, and efficient service. You’ll contribute directly to the day-to-day success of membership operations while supporting outreach and engagement efforts across the Duke community.

Requirements

• Excellent customer service and communication skills; prior experience in a service or administrative setting is preferred.
• Strong attention to detail with the ability to manage multiple priorities and follow established protocols.
• Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred).
• Demonstrated professionalism, reliability, and discretion when handling sensitive member information.
• Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Responsibilities

• Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.
• Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.
• Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.
• Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.
• Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.
• Assist with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.
• Uphold Duke Recreation & Physical Education’s customer service, professionalism, and inclusion standards in every interaction.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed