Member Services Associate

YMCA of Rapid City•Rapid City, SD

14d•Onsite

About The Position

At the YMCA of the Black Hills, every day is an opportunity to welcome people into a place where they can grow, connect, and thrive. Our Member Services Associates are at the heart of that experience. We're looking for someone who believes in building community through kindness, encouragement, and genuine connection-someone who understands that a warm greeting, a helping hand, or a simple smile can make all the difference. As a Member Services Associate, you'll be the first friendly face our members see. You'll get to know them by name, celebrate their progress, and help them navigate everything the Y has to offer. From giving tours that share the story of our mission, to assisting with membership needs and program registrations, you'll help people feel confident and supported from the very beginning. When questions come up-or challenges appear-you'll be there to offer clear answers, calm guidance, and caring follow-through. You'll also play an important role in keeping our facility safe, clean, and welcoming. You'll help open and close the building, keep common areas tidy, monitor activity throughout the day, and make sure safety procedures are followed with consistency and care. When something doesn't look quite right or an emergency arises, you'll respond quickly, thoughtfully, and with the well-being of our members in mind. Behind the scenes, you'll support the systems that keep our Y running smoothly: accurate data entry, member account updates, cash drawer balancing, and clear communication that ensures members always get the information they need. You'll work closely with your team, help train new staff, and support volunteers as they grow in their roles. And in the absence of a director, you'll provide steady leadership to help keep operations on track. At the Y, we're guided by our core values of caring, honesty, respect, and responsibility-and we look for team members who live those values every day. If you enjoy connecting with people, want to be part of a mission-driven organization, and find purpose in helping others succeed, you'll feel right at home here. Join us in creating a welcoming, uplifting environment where everyone has the chance to belong and become. That's the work of the Y-and it starts with you.

Requirements

Must be able to pass a background check.

Responsibilities

Greet members and provide excellent customer service.
Give tours and share the story of the YMCA mission.
Assist with membership needs and program registrations.
Provide clear answers, calm guidance, and caring follow-through to member questions and challenges.
Keep the facility safe, clean, and welcoming.
Open and close the building.
Keep common areas tidy.
Monitor activity throughout the day.
Ensure safety procedures are followed.
Respond quickly and thoughtfully to emergencies.
Support the systems that keep the YMCA running smoothly.
Perform accurate data entry.
Update member accounts.
Balance cash drawers.
Provide clear communication to members.
Work closely with the team.
Help train new staff.
Support volunteers.
Provide steady leadership in the absence of a director.