Member Services Associate- Charleston, SC (January 2026)

PURE Insurance • Charleston, SC

42d • $50,000 • Hybrid

About The Position

PURE Insurance is a reciprocal exchange which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it’s part of what makes PURE, PURE! It means that you’ll never hear us talk about stock prices or maximizing profit because serving our membership is our only priority. And we can’t do that without our proactive Member Services Associates who are the initial point of contact for our members. You aim to bring your best every day, are open to being a student and a teacher, comfortable being uncomfortable, and are a culture builder. You have a heart of service, carry yourself with confidence and communicate easily with others.. Taking ownership and always following through comes naturally. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile. You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store. As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.” – Sarah Breslauer, Member Services Team Lead First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely. Company culture is more than just free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1’s with their manager. That’s because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees’ professional and personal development through training, and Employee Resource Groups (ERGs), and mentorship so when new career opportunities become available, we look internally first. PURE Insurance is a property and casualty insurance company—think homes, cars, fine art and collections—designed exclusively for financially successful individuals and families. We're dedicated to delivering an exceptional experience to our members by alleviating stress, solving challenges and removing conflict, wherever possible, from the insurance process. We are deeply committed to fostering a work environment where everyone has an equitable chance to learn, develop and succeed, and where all feel welcome, safe, and supported to do their best work and bring their whole self to PURE. Our team is comprised of empathetic, passionate and curious individuals who are #PUREproud of the work we do and milestones we achieve together. We’re constantly looking for bright individuals with ambitions as high as our own to join our community and contribute to our journey. Joining PURE means creating your own journey, too. We encourage our team members to pursue their personal passions and provide them resources and support to see them come to fruition.

Requirements

• You know your way around a computer and thrive on getting things done.
• You can switch between multiple applications to complete a task and quickly jump to the next.
• You work with pride and determination.
• Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store.

Responsibilities

• Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Benefits

• Commuter Support: Commuting can be expensive. That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
• This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners!
• You will also be regularly considered for salary increases every six months with continued overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed