Member Services Associate

Patriot Mobile • Grapevine, TX

21d

About The Position

Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders. Job Overview A Member Service Associate I is an entry-level position that provides front-line support to Patriot Mobile members by addressing inquiries related but not limited to billing and account maintenance, troubleshooting, activation, and retention. This role requires strong communication skills, a problem-solving mindset, and the ability to navigate internal systems efficiently while delivering excellent Member experiences.

Requirements

• Exceptional communication; verbal, written and interpersonal communication skills.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Ability to work in a fast-paced environment and multi-task on work assignments.
• Strong organizational skills.
• Dependable, including excellent attendance.
• Willing to work overtime and Saturdays.
• Proficient with Microsoft Office Suite including MS teams.
• High School diploma or GED required
• Must be able to sit or stand for long periods.
• Must be able to work in an office environment.
• Must be able to lift and move items up to 25 pounds.

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Call center experience preferred but not required.

Responsibilities

• Handle general member inquiries related but not limited to billing and account maintenance, troubleshooting, activation, and retention.
• Provide prompt, accurate, and friendly support to ensure a positive member experience.
• Access, update, and maintain accurate member records in real-time during interactions.
• Identify and escalate complex issues to higher-level support teams or supervisors as necessary.
• Achieve key minimum performance standards, including Quality Assurance (QA), Average Handle Time, Customer Satisfaction, and Productivity.
• Build a strong foundation in delivering high-quality interactions and problem resolution.
• Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
• Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED