Member Services Associate, Travel & Lifestyle

Atlas

1d•Remote

About The Position

Atlas is a concierge charge card company built for discerning, high-spending individuals and companies, offering access to world-class dining, luxury travel, and lifestyle experiences. The company has organically scaled to hundreds of millions in spend volume, growing double digits month over month, and is backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors. The team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. As a Member Services Associate on the Travel & Lifestyle team, you will be on the front lines of the Atlas member experience. This role involves handling complex, high-value requests in real time, requiring taste, precision, and calm execution for everything from international travel to last-minute lifestyle needs. The position is designed for someone who genuinely enjoys solving hard problems for discerning, well-traveled members, can move quickly without cutting corners, communicate clearly under pressure, and make sound judgment calls that protect both the member experience and the Atlas brand. You will work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment are critical. You must be willing to work on the specified days and times.

Requirements

2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
Excellent written communication skills and a client-first mindset
High level of discretion and comfort handling sensitive member information
Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
Comfort working nights, weekends, and holidays as part of a globally distributed service model
Calm under pressure and sound judgment in ambiguous situations
Strong ownership mentality; you don’t wait to be told what to do
Attention to detail without losing sight of the bigger picture
A collaborative mindset and respect for operational rigor

Nice To Haves

Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)

Responsibilities

Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including: Luxury hotels, resorts, and private villas; Commercial flights and private aviation; Dining reservations, events, and exclusive experiences; Ground transportation and complex logistics
Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through
Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly
Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail
Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality
Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs
Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function