Member Services Associate, Travel & Lifestyle

Atlas

1d • Remote

About The Position

Atlas is a concierge charge card designed for discerning individuals and companies, offering access to world-class dining, luxury travel, and lifestyle experiences with seamless spending. The company has rapidly scaled to hundreds of millions in spend volume, backed by prominent investors like Y Combinator and Valar Ventures. Atlas aims to be a modern alternative to Amex Centurion, with a high-margin, high-growth model. The team is described as lean, senior, and fast-moving, with experience from companies like Apple and Robinhood. As a Member Services Associate on the Travel & Lifestyle team, you will be at the forefront of the Atlas member experience, handling complex, high-value requests in real time. This role requires taste, precision, and calm execution for tasks ranging from international travel to last-minute lifestyle needs. It is suited for someone who enjoys solving challenging problems for well-traveled members, can move quickly without compromising quality, communicate clearly under pressure, and make sound judgment calls. You will collaborate with internal teams and external partners to provide thoughtful, concierge-level support, particularly during overnight hours, emphasizing speed, ownership, and judgment. The role requires adherence to the specified working days and times.

Requirements

• 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
• Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
• Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
• Excellent written communication skills and a client-first mindset
• High level of discretion and comfort handling sensitive member information
• Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
• Comfort working nights, weekends, and holidays as part of a globally distributed service model
• Calm under pressure and sound judgment in ambiguous situations
• Strong ownership mentality; you don’t wait to be told what to do
• Attention to detail without losing sight of the bigger picture
• A collaborative mindset and respect for operational rigor

Nice To Haves

• Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
• Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
• Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)

Responsibilities

• Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including: Luxury hotels, resorts, and private villas; Commercial flights and private aviation; Dining reservations, events, and exclusive experiences; Ground transportation and complex logistics
• Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through
• Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly
• Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail
• Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality
• Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs
• Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function

Benefits

• Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet
• Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision
• Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members
• Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives
• A hybrid environment with flexibility when needed

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed