Member Services Associate 2 - IAACU
About The Position
Join us at the Illinois Farm Bureau to become part of an influential leader that has a rich history and vision toward the future of agriculture. We’re excited you’re looking for a career with Illinois Farm Bureau as we advocate for farmers and agriculture. We’re a grassroots organization made up of people who support farms, food and families in Illinois.. Apply today to become a vital part of helping us advocate for Illinois agriculture and support Illinois farm families. About the role Opens accounts for members, resolves issues and professionally handles ongoing member needs. Performs a variety of transactional services while providing members with a high degree of customer service and accuracy. Responds to member requests and provides information by phone, email or in person. Promotes and cross-sells a full range of credit union products and services. How does this role make an impact? - Greets and welcomes members and visitors to the credit union in a courteous, professional and timely manner. Provides prompt, accurate and efficient service in the processing of transactions.- Opens new accounts and services existing accounts. Sets up new account files and provides members with all necessary information for membership.- Promotes and cross-sells a wide variety of credit union products and services based on member needs. - Establishes and assists with safe deposit boxes, U.S. savings bonds and share certificates. - Maintains checking account supplies, including ordering checks, as assigned. - Serves as back up to call center representatives as needed. Do you have what we're looking for? Typically requires 1+ years of relevant experience. - This job operates in a credit union environment and routinely uses standard office equipment such as computers, phones, calculators, scanners and copy machines.- Regularly works varied daytime hours and every third Saturday with occasional overtime. - Occasional lifting of up to 20 pounds (e.g., safety deposit boxes).
Requirements
- Typically requires 1+ years of relevant experience.
- This job operates in a credit union environment and routinely uses standard office equipment such as computers, phones, calculators, scanners and copy machines.
- Regularly works varied daytime hours and every third Saturday with occasional overtime.
- Occasional lifting of up to 20 pounds (e.g., safety deposit boxes).
Responsibilities
- Opens accounts for members, resolves issues and professionally handles ongoing member needs.
- Performs a variety of transactional services while providing members with a high degree of customer service and accuracy.
- Responds to member requests and provides information by phone, email or in person.
- Promotes and cross-sells a full range of credit union products and services.
- Greets and welcomes members and visitors to the credit union in a courteous, professional and timely manner.
- Provides prompt, accurate and efficient service in the processing of transactions.
- Opens new accounts and services existing accounts.
- Sets up new account files and provides members with all necessary information for membership.
- Promotes and cross-sells a wide variety of credit union products and services based on member needs.
- Establishes and assists with safe deposit boxes, U.S. savings bonds and share certificates.
- Maintains checking account supplies, including ordering checks, as assigned.
- Serves as back up to call center representatives as needed.
Benefits
- insurance benefits (medical, dental, vision, disability, and life)
- 401(k) with company match
- parental leave
- paid time off
- paid company holidays
- time off to volunteer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
