Member Service Supervisor (Hybrid)

Village Care•New York, NY

1d•Hybrid

About The Position

Member Service Supervisor (Hybrid) VillageCareMAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE! VillageCare is seeking a motivated individual for our Supervisor of Member Services position. This role will assist in the coordination of staff scheduling, training, and day-to-day work flows. The Supervisor will assist members in accessing services, resolving issues and communicating with other members of the Interdisciplinary Care Team. Some daily responsibilities will include: Ensure all in coming calls are handled appropriately and in a timely manner. Uphold Member Service coverage on the phone queue at all times. Respond to and log all nonclinical, member, and subcontractor complaints. Identify training needs, conduct new hire orientation, and ongoing refresher training. Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure. Perform personnel and job supervisory duties required to ensure that staff is meeting performance goals and conduct performance reviews. Leverage analytical experience to execute project tasks. Apply expertise in quantitative and qualitative analysis, process improvement, and visualization. We would like to speak to those who have 3+ years job-related experience in healthcare HMO, Medicaid and M edicare. Excellent interpersonal, verbal and written skills. Advanced Microsoft Outlook proficient in Microsoft Office such as Outlook, Word and Excel. Bilingual skills preferred . Associate's degree required. Call center experience required. There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you! PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. VillageCare is an Equal Opportunity Employer.

Requirements

3+ years job-related experience in healthcare HMO, Medicaid and M edicare.
Excellent interpersonal, verbal and written skills.
Advanced Microsoft Outlook proficient in Microsoft Office such as Outlook, Word and Excel.
Associate's degree required.
Call center experience required.

Nice To Haves

Bilingual skills preferred

Responsibilities

Ensure all in coming calls are handled appropriately and in a timely manner.
Uphold Member Service coverage on the phone queue at all times.
Respond to and log all nonclinical, member, and subcontractor complaints.
Identify training needs, conduct new hire orientation, and ongoing refresher training.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure.
Perform personnel and job supervisory duties required to ensure that staff is meeting performance goals and conduct performance reviews.
Leverage analytical experience to execute project tasks.
Apply expertise in quantitative and qualitative analysis, process improvement, and visualization.