Member Service FD - Muncie

YMCA of Muncie•Muncie, IN

17h•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Service Staff at the YMCA of Muncie maintains a supportive, positive atmosphere that welcomes and respects all individuals. The person in this position should possess a friendly and welcoming personality as they will be responsible for providing the first line of customer service to members and guests by controlling facility access, membership enrollment, and program registration. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Previous customer service, sales or related experience.
CPR/AED and First Aid Certifications required within 30 days of hire.
Child Abuse Prevention Training prior to first shift.
Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Basic knowledge of computers.

Responsibilities

Provides excellent service to members, guests, and program participants in the Y, contributing to member retention. Be courteous and use individual names when speaking to members.
Maintains cleanliness and organization of the environment included but not limited duties outlined in cleaning lists provided. Ensure all opening and closing cleaning responsibilities are complete each day.
Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
Handles and resolves concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Engages members and guests by utilizing the YMCA principles of “Welcome, Connect, Support, and Invite.”
Ensures collection of membership and program fees.
Informs appropriate staff of any risk management issues.
Leads prospective members through the membership enrollment process, makes reservations, and processes registrations for classes, program, and courts as needed.
Responsible for access control in the YMCA facilities.
Performs other duties as assigned by supervisor or management staff.
Supports Annual Campaign and other fund raising activities.
Upholds guidelines as outlines in the Employee Handbook of the Association.
Attends designated trainings and staff meetings.