Merchant Assistant Fd

Dollar Tree•Chesapeake, VA

1d•Hybrid

About The Position

Merchandising Assistants provide diversified support for buyers in a dynamic and fast-paced work environment. They possess strong communication skills and act as a liaison between Buyers, internal business partners, and external suppliers. The ideal Merchandising Assistant is resourceful, confident in problem-solving, well-organized, and a team player. They provide support relating to the efficient and profitable operation of their assigned departments and categories, ensuring and being responsible for key steps in end-to-end business processes including Supplier Set Up, SKU Creation, PO Creation, Advertising, Billing, and Customer Support. This role is a steppingstone to careers at Family Dollar, offering experience that allows team members to transition into exempt roles with progressive responsibilities.

Requirements

Ability to work 40+ hours per week consistently and independently in an office work environment or remote.
Reliable transportation to and from the office.
Demonstrates a positive attitude towards working in a team environment; understands others’ roles; “rolls up his/her sleeves” when necessary, in order to get the job done.
Seeks help from others when necessary.
Accurately submits requests with 100% accuracy.
Successfully meets and exceeds expectations by delivering superior customer service to all internal and external customers.
Ability to prioritize projects, work independently, and multi-task while maintaining focus and composure.
Ability to effectively communicate with internal customers and vendors.
Demonstrates an outlook that doesn’t reflect a “that’s not part of my job” attitude when the need arises to assist with duties and responsibilities located outside of the assigned duties of the position.
Ability to crosstrain and serve as backup to other merchandise data related areas as needed.
High school or GED required.
Proven track record in priority setting and managing multiple tasks.
Strong written and communication skills with excellent organizational skills.
High attention to detail.
Strong work ethic.
Ability to work in a fast-paced environment.
Knowledge of Microsoft Office Suite tools – Excel, Word, etc.

Nice To Haves

College Degree preferred
Retail experience is preferred

Responsibilities

Cultivate and collaboratively work to maintain relationships with Buyers, MA team, and cross-functional business partners, becoming a go-to resource and expert in your category and responsibilities.
Attend team and cross-functional meetings, preparing any needed documentation and reports to support the agenda, actively contributing, sharing insights, providing updates, capturing notes, actions, and managing next steps.
Act as a project manager to ensure all tasks and deadlines are achieved in the Supplier, SKU, and PO creation and maintenance processes, including workflow submissions and follow-up.
Act as a liaison between Data Management, Suppliers, Private Brands, and THT for supplier processes, vetting required paperwork, ensuring correct submission, and proactively communicating with suppliers.
Responsible for follow-up on online reviews and seasonal buys to ensure all items and documentation are maintained in trackers utilized by cross-functional business partners.
Communicate regularly and consistently with suppliers to obtain new product information, pricing, descriptions, case pack, supplier, UDA, and UPC updates, ensuring work is submitted and completed by responsible team members.
Own compiling needed data and making decisions on SKU attributes, ensuring an accuracy rating of 90% or higher for new item set up/maintenance and price changes submissions.
Partner with Data Management, Managers, and other MAs if needed to prioritize and complete SKU setup.
Create purchase orders in an accurate and timely manner for buyers across multiple departments.
Follow up on all late orders and upcoming shipments and complete balances as needed.
Complete all purchase order modifications including but not limited to delivery extensions, cancellations, and cost & retail changes.
Manage VMR samples and processes, collecting, reviewing, and proofing product samples prior to shipment to ensure information is correct and in line with Family Dollar Guidelines.
Handle disposition of rejected samples.
Initiate ticket requests to suppliers, verify ticket scans, and validate SKU information is correct as the last line of defense prior to shipping to stores.
Manage the marketing projection tool (DemandTec), partnering with Buyers and Suppliers to ensure accurate documentation.
Enter pricing, deals, projections, scan allowances, and co-op into DemandTec.
Responsible for maintaining key tracking documents utilized in monthly financial roll-ups.
Resolve customer complaints, issues, and special requests, partnering with suppliers, Private Brands, and Global Sourcing as needed.
Provide compensation to customers to reimburse them for issues (Gift Card Program).
Track customer information, creating a database that allows the team to review and analyze, finding patterns within customers/products and calling out opportunities to Leadership.
Self-direct personal and professional development to successfully transition into exempt roles with progressive responsibilities.
Maintain proficiency in internal computer systems including Retek, Pro3, and SharePoint.
Utilize in-house training site to continue personal development and hone skillset in Excel, Word, and SQL Developer.
Peer coach new MAs, providing training, support, and guidance, and sharing knowledge and expertise.
Perform other job-related duties as assigned.