Rock Springs - Member Service Specialist

Trona Valley Federal Credit Union • Rock Springs, WY

9d • Onsite

About The Position

Trona Valley Federal Credit Union is seeking a friendly, detail-oriented Member Service Specialist to join our Rock Springs Branch. In this role, you'll be the first point of contact for our members, assisting with daily transactions, account services, and providing exceptional support. If you enjoy helping people and thrive in a team-oriented environment, we'd love to hear from you!

Requirements

• 1–3 years of related experience in customer service or financial services.
• High school diploma or GED required.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Proficiency with a 10-key calculator and computer keyboard.
• Ability to build relationships and resolve first-level conflicts diplomatically.

Responsibilities

• Handle daily teller transactions and assist with opening/closing accounts, CDs, and digital services.
• Provide accurate information about Trona Valley products, services, policies, and procedures.
• Resolve member issues within your authority or refer them to the appropriate staff with recommendations.
• Identify opportunities to cross-sell credit union products and services.
• Act as a liaison between members and internal departments.
• Maintain a professional and welcoming environment.
• Adhere to all Trona Valley policies and federal regulations, including BSA compliance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED