Full Time Member Service Representative - Tyler South Broadway TX

Altra Federal Credit Union • Tyler, TX

6d • $19 • Onsite

About The Position

Altra Federal Credit Union is a member-owned financial cooperative committed to
providing exceptional service and personalized financial solutions to our
community. We pride ourselves on creating a welcoming environment where members
feel valued and supported.

We are seeking a friendly, detail-oriented Member Service Representative to join
our team at the Tyler South Broadway TX office. In this role, you will be the
first point of contact for our members, delivering outstanding service while
handling routine financial transactions accurately and efficiently. Your
positive attitude and commitment to member satisfaction will help strengthen our
credit union’s reputation for excellence.

At Altra Federal Credit Union, you’ll be part of a team that values people over
profits and puts members at the heart of everything we do. We believe in
creating a supportive and collaborative workplace where employees are empowered
to grow, develop their careers, and make a real impact in the lives of others.
By joining Altra, you’ll not only gain the opportunity to build meaningful
relationships with members and coworkers, but you’ll also be contributing to a
mission-driven organization that is dedicated to improving the financial
well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a
row; 92% of our employees say Altra is a great place to work! At Altra, we
invest in each other and work together to make a difference in the communities
we serve and to help people live their best lives! We support diversity in the
workplace and are an Equal Opportunity Employer.

Requirements

• High school diploma (or equivalent) and a commitment to ongoing learning
• Background in customer service. Previous financial experience would be a plus
• Previous cash handling or teller experience preferred, but not required
• Strong communication skills, with the ability to connect with members genuinely
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services
• Proficient with computers and basic software applications
• Ability to maintain confidentiality and handle sensitive information
• Commitment to providing exceptional member service

Nice To Haves

• Previous financial experience would be a plus
• Previous cash handling or teller experience preferred, but not required

Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries
• Process transactions accurately and in compliance with credit union policies and regulatory requirements
• Promote credit union products and services to meet member needs and support business growth
• Promote in-branch technology and assist members as needed
• Maintain member confidentiality and adhere to security procedures
• Resolve member questions or concerns promptly, escalating when necessary
• Balance cash drawers and prepare daily reports
• Support other branch functions as needed

Benefits

• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees