Member Service Representative II, Full-Time (South Milwaukee)

GUARDIAN CREDIT UNION•South Milwaukee, WI

2d•Onsite

About The Position

BASIC RESPONSIBILITIES: Under direct supervision, responsible for providing members with service on a variety of transactions. Welcome members to the credit union and provide general information concerning credit union products and services. OUR CORE VALUES: The Member Service Representative II will be expected to act in a manner which is in accordance with Guardian Credit Union’s values: Relationships – We treat each other, our members, and our community with respect. Accountability – We hold ourselves to a higher standard. Teamwork – We work together to reach our goals. Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness. ESSENTIAL FUNCTIONS: Represent the Credit Union to the members in a friendly, positive, and professional manner. Provides prompt, efficient, confidential, and accurate service in the processing of transactions over the counter, by phone, and by mail. Handle all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing) and other normal inquiries by members. Meet all assigned goals by successfully cross-selling all products and services offered by the Credit Union. Assist MSRI in complex transactions, member questions/issues, and other misc. requests, including providing transactional overrides. Open sub accounts for current members, including debit card issuance, and close accounts under Credit Union guidelines, ensuring all documents and information is recorded and accurate. Check approval authority at manager’s discretion. Accurately reconcile checks and cash drawer daily. SECONDARY FUNCTIONS: Perform miscellaneous duties (e.g., debit disputes, automatic transfers, foreign currency, safe deposit boxes, bond redemption, and wire transfers). Perform daily cash advance balancing. Assist in the ongoing training and education of MSRIs and new employee staff to provide the expertise necessary to perform duties effectively.

Requirements

Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:
Successful completion of high school diploma or GED.
A minimum of 6 months experience in a credit union or other financial institution is required.
Ability to operate routine office equipment; typing at 35 words per minute minimum.
Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts and to adhere to policy.
Thorough knowledge of Credit Union products and services offered to membership and demonstrated ability to cross-sell/refer such products and services effectively.
Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions.
Ability to exercise judgment, initiative, and tact in dealing with management, supervisors, and staff.
Must present a professional, business-like appearance and manner.
Must maintain confidentiality.
Must be bondable.
Must have reliable transportation.

Responsibilities

Represent the Credit Union to the members in a friendly, positive, and professional manner.
Provides prompt, efficient, confidential, and accurate service in the processing of transactions over the counter, by phone, and by mail.
Handle all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing) and other normal inquiries by members.
Meet all assigned goals by successfully cross-selling all products and services offered by the Credit Union.
Assist MSRI in complex transactions, member questions/issues, and other misc. requests, including providing transactional overrides.
Open sub accounts for current members, including debit card issuance, and close accounts under Credit Union guidelines, ensuring all documents and information is recorded and accurate.
Check approval authority at manager’s discretion.
Accurately reconcile checks and cash drawer daily.
Perform miscellaneous duties (e.g., debit disputes, automatic transfers, foreign currency, safe deposit boxes, bond redemption, and wire transfers).
Perform daily cash advance balancing.
Assist in the ongoing training and education of MSRIs and new employee staff to provide the expertise necessary to perform duties effectively.