Member Service Representative
About The Position
We strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. As a vital member of our team, you'll provide a wide range of Credit Union services, beginning with building and strengthening member relationships by matching their needs with our products and services. Your role will also involve:
Requirements
- High School Diploma or GED required; Bachelor’s degree is a plus.
- We value at least one year of customer-facing experience in credit unions or financial institutions.
- You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills.
Nice To Haves
- Bachelor’s degree
Responsibilities
- Interviewing and counseling loan applicants and enrolling new members
- Reviewing and suggesting improvements for current and prospective loans by effectively reviewing loan applications and credit reports
- Assist with loan, cash, and teller services
- Offer credit score coaching to save our members money
- Fundamental financial counseling to boost our members money management knowledge
Benefits
- Medical, dental, and vision insurance
- Life/AD&D and Disability Insurance
- HSA/FSA plans
- Tuition reimbursement
- LegalShield
- Pet Benefits
- Employee Assistance Program
- free Telemedicine
- competitive 401(k) match with Safe Harbor
- referral bonuses
- paid time off, including holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
