Member Service Representative (Teller)

Scott Credit Union•Belleville, IL

18h•Onsite

About The Position

MEMBER SERVICE REPRESENTATIVE — BRANCH NETWORK DEPARTMENT; WEST BELLEVILLE BRANCH Banking • Full-Time • Branch Network Scott Credit Union is hiring a Member Service Representative in Belleville, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team. Schedule: Full-time | Monday–Friday; Saturday rotation as scheduled Work Location Status: Fully on-site at the West Belleville Branch in Belleville, IL. ABOUT THE ROLE Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience. WHY JOIN SCOTT CREDIT UNION? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Requirements

High school diploma or equivalent
Customer service experience
Personal computer experience to include Microsoft Office products

Responsibilities

Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.