Member Service Representative

YMCA of Greater Grand Rapids • Caledonia, MI

11d • $14 - $18

About The Position

POSITION SUMMARY:
The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position requires early morning availability, 4:45 - 10 AM.

Requirements

• High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience.
• Ability and desire to provide outstanding customer service and a friendly, positive demeanor.
• Past cash handling experience preferred.
• Working knowledge of computers and experience with a variety of software applications.
• Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards.
• Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.
• Blood Borne Pathogen training
• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• State of Michigan criminal background clearance (ICHAT)

Nice To Haves

• Past cash handling experience preferred.

Responsibilities

• Greets members in person and on the phone
• Directs callers to the appropriate staff
• Monitors access to the building
• Provides information on YMCA services and programs
• Makes follow-up tour and member referral phone calls
• Authorizes refunds
• Maintenances membership files
• Sells YMCA membership
• Registers YMCA guests
• Registers program participants for YMCA programs, classes, and special events
• Maintains all areas in clean, presentable fashion
• Arranges, displays, and maintains a positive image in the lobby, front desk area, bulletin boards, reservation area, and hallways
• Gives tours to prospective and new members
• Receives, counts, and tracks monies received
• Assists with member appreciation days
• Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids

Benefits

• Free YMCA Individual Membership – Enjoy full access to facilities.
• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
• Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED