Member Service Representative

Olympic Peninsula YMCA•Port Townsend, WA

11d•$17 - $17•Onsite

About The Position

Member Services Representative staff are responsible for managing all front desk operations. Duties include answering multi-line phone system; greeting members first, by name; checking members in and out in a timely manner; taking cash, check, and credit card payments all while providing exceptional customer service. Multi-tasking skills and attention to detail are required. Basic computer skills are necessary, as well as the ability to type a minimum of 45 wpm.

Requirements

Strong administrative and computer skills, including Microsoft Office suite, program and operating software, Google suites, and internet applications
Ability to respond to safety and emergency situations
Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances
Pass and comprehensive background screening
Have a high school diploma or equivalent
Be 18 years of age or older
Have a current CPR and first aid certification or be able to obtain one within 30 days of hire

Responsibilities

Ensure that all MSR activities are properly integrated to achieve quality customer service
Effectively communicate member complaints/issues to the MSR Coordinator
Present a positive attitude and demeanor toward all members, guests, and staff
Learn and uses members' names
Record messages in a legible and accurate manner and deliver them to the proper person
Maintain a working knowledge of all YMCA programs, events, and policies
Be able to work independently without supervision on occasion
Must have full knowledge and understanding of both opening and closing procedures as well as safety procedures for both medical and environmental emergencies.
Assist with daily operations of the office (i.e. answer phones, take program registrations, membership sign ups, etc.)
Assist all departments with various projects when time allows
Work effectively in both a team environments and independently
Be organized, task-oriented with good follow through
Adhere to proper credit card, check-cashing, and cash-handling policies and procedures
Be responsible for daily till out of monies taken for the shift
Read the Communication Binder daily and be responsible for the information therein
Attend mandatory monthly staff meetings and trainings
Maintain cleanliness and neatness of the front desk area
Notify the MSR Coordinator when supplies are low and need reordering
Organize and manage lost and found
Attends staff meetings and trainings as required and complete all online trainings which includes child abuse prevention training within 7 days of hire
Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adheres to policies to boundaries with youths
Reports suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements
Responsible for general housekeeping tasks to ensure the workspace is always clean
Submits hours worked accurately on the electronic timecard, within timelines for supervisor approval
Passion for high standards and beliefs in the YMCA mission of youth development, healthy living, and social responsibility
Flexible schedule as needed as on occasion may need to work evenings and/or weekends
Other duties as assigned by supervisor