Member Service Representative
About The Position
Eager to take the next step in your career? This is your opportunity to join our team as a Full-Time Member Service Representative at our Weston branch. As a Member Service Representative, you will be the face of our credit union, building connections with our members and ensuring they receive personalized assistance to meet their financial needs. You'll be in direct contact with the members assisting on a variety of transactions ranging from opening accounts to applying for loans. CoVantage invests in our team members! The pay for this role is $17.50-30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. You’ll also be eligible for the equivalent of an additional $12.00 per hour in benefits. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. Based on an individual earning $16.00 per hour, electing specific benefit packages, and achieving full bonus. This individual will work a varied schedule including working multiple Saturdays per month.
Requirements
- High school diploma or equivalent
- Minimum 1 years' experience working in a financial institution or service or sales related capacity or Associate's Degree
- Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis
- Exhibits above average performance accuracy, productivity, and member service
- Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette
- Working knowledge of software programs such as Microsoft Office and Windows programs
- Detailed knowledge of the credit union and its services
Nice To Haves
- Bilingual fluency preferred, but not required
Responsibilities
- Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services
- Demonstrates efficiency and professionalism to members by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union
- Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested
- Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals
- Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment
- Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations
Benefits
- 401k employer match of up to 200%
- a bonus of annual salary up to 4%
- a generous employer HSA contribution
- paid time off for community service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
