Member Service Representative (30 hours per week)

Deseret First Credit Union•West Point, UT

11h•Onsite

About The Position

This position is for a Member Service Representative at Deseret First Credit Union, working 30 hours per week. The role involves opening new accounts, providing support and guidance with lending opportunities, educating members on credit union products and services, and accurately and efficiently processing financial transactions. The representative is expected to own the member experience in the branch for each interaction and consistently look for opportunities to build branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services.

Requirements

High school diploma or GED
Six months of experience working with the general public required
Driven by a purpose
Energetic, friendly, and professional
Passionate about delivering an exceptional member experience
Empathetic
Proactive
Ability to think outside the box and solve problems
Aptitude to discuss and recommend financial products and solutions
Ability to work well in a team environment
Oral and written communication skills
Ability to multi-task
Microsoft Office Suite
Strong ability to learn new software programs

Responsibilities

Opening new accounts and providing support and guidance with lending opportunities
Educating on and proposing credit union products and services that provide solutions to member's financial needs
Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services