Member Service Representative

PREMIER COOPERATIVE•Eastman, WI

18d•$19 - $22•Onsite

About The Position

Premier Cooperative is seeking a dependable, customer‑focused Member Service Representative to support our Agronomy division. This unique role offers full‑time hours during the busy agronomy season and reduced part‑time hours in the off‑season, making it a great fit for someone who enjoys variety, member interaction, and supporting local agriculture year‑round. The Member Service Representative plays a key part in delivering excellent service to member‑owners, supporting agronomy operations, coordinating logistics, and keeping seasonal workflows running smoothly.

Requirements

Strong customer service and communication skills.
Ability to manage multiple tasks in a fast-paced, seasonal environment.
Basic computer proficiency (Outlook, Excel, internal systems).
Reliability, accuracy, and excellent attention to detail.
Ability to sit, stand, and communicate for extended periods.
Occasional light lifting (up to 25 lbs).
Work is primarily office-based, with some exposure to operational/agronomy environments.

Nice To Haves

Experience in agriculture, agronomy, co-op operations, or customer service.
Understanding of crop inputs, custom application, or seasonal agronomy workflows.

Responsibilities

Greet and assist member‑owners, customers, and vendors in person and by phone.
Provide accurate information regarding agronomy products, services, billing, scheduling, and seasonal programs.
Enter work orders, delivery requests, service tickets, and product sales accurately.
Process payments, maintain receipts, and assist with questions related to accounts.
Assist with scheduling custom application, tendering, and product delivery during peak season.
Communicate daily with applicators, drivers, and agronomy team members.
Prepare and process seasonal paperwork, blending sheets, application logs, and compliance documentation.
Support inventory management through data entry, basic tracking, and reconciling incoming/outgoing product.
Assist with dispatching or coordinating field staff as needed during busy periods.
Maintain organized records, forms, logs, and daily documentation.
Support hiring paperwork, seasonal onboarding, and coordination with HR as needed.
Assist with safety documentation, training compliance checks, and seasonal reporting.
Contribute to positive teamwork and uphold co-op values.
Full-time hours with occasional extended or weekend shifts depending on weather and workload.
Work in a fast‑paced environment supporting applicators, tendering operations, and daily logistics.
High volume of member interactions and time-sensitive operational coordination.
Reduced, flexible hours based on business needs
Focus on administrative work, member service, inventory cleanup, and preparation for the next agronomy season.