Member Service Representative - E-Branch Full-Time (Bloomington)

Sharepoint Credit Union • Bloomington, MN

20h

About The Position

To assist members with their financial transactions and telephone requests, respond to and resolve problems in a timely manner, create relationships and establish rapport with members while maintaining the image and upholding the values of the Credit Union. This position will be on a scheduled rotation assisting the membership in person, by phone, or via our digital platforms.

Requirements

• Six months to two years of similar or related experience.
• Equivalent to a high school education.
• Building trust is crucial, along with maintaining courtesy and tact. This role involves frequent personal interactions, often dealing with sensitive or personal matters. Establishing and nurturing relationships with people and companies is essential.
• Excellent communication skills
• Problem solving abilities
• Organizational skills
• Ability to multi-task
• Ability to handle stress and work under pressure
• Strong proficiency with technology and essential software
• This position primarily requires sitting, some standing and walking. The ability to occasionally lift/lower objects of between 10 and 25 pounds.
• Reasonable accommodation to these requirements will be made for employees with disabilities.

Responsibilities

• Perform financial transactions including but not limited to deposits, withdrawals, loan payments, transfers, wires, etc.
• Assist members and potential members with their requests in a timely manner; answer questions about products and services and provide resolution, escalating issues when necessary, with recommendations.
• Troubleshoot member’s digital service issues and provide resolution.
• Identify value added solutions by recommending our products & services.
• Ensure that accurate records are maintained.
• Perform other duties as assigned.

Benefits

• Affordable insurance options for Medical, Dental, Vision, and more!
• Company-paid Life/AD&D, and Short-Term/Long-Term Insurances
• Generous PTO offerings
• 10+ Paid Holidays
• 401(k) and employer match upon eligibility. Participants are vested immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees