Member Service Representative

TEKsystems•Virginia Beach, VA

4d•$20 - $20•Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction Handle a call volume of 80-100+ calls daily

Requirements

High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Professional written and verbal communication skills
Strong computer knowledge and data entry/typing skills
Must live within 60 miles of Virginia Beach, VA.
MUST have a 6 day availability to work
Must have a 9.5 hour window of flexibility to be able to work.

Responsibilities

Respond to inquiries and requests from members
Provide information regarding the company's products and services
Perform transactions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services
Handle a call volume of 80-100+ calls daily