Member Service Representative

Fitton Clubs • St. Clairsville, OH

8d

About The Position

Join our dynamic team at Planet Fitness - Fitton Clubs as a Member Service Representative! In this exciting role, you'll be the face of our club, delivering exceptional customer service and fostering a welcoming environment for all members.

Requirements

• High school diploma or equivalent; experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with basic computer skills and membership management software.
• Positive attitude and a passion for fitness and health.
• Availability to work flexible hours, including evenings and weekends.
• Team player with a commitment to exceptional service.

Responsibilities

• Greet and assist members and guests with a friendly and positive attitude.
• Handle membership inquiries and provide information about club services and promotions.
• Process new member sign-ups and renewals efficiently.
• Maintain cleanliness and organization of the front desk and member areas.
• Respond to member concerns and resolve issues promptly.
• Conduct facility tours to showcase our amenities and services.
• Support club events and promotions to enhance member engagement.
• Collaborate with team members to ensure a high standard of service delivery.

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees