Member Service Representative - Full Time with Benefits

GREATER SOMERSET COUNTY YMCA•Bernards Township, NJ

1d•Onsite

About The Position

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million. The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org Somerset Hills YMCA is looking for a friendly, administratively focused Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. You not only build relationships by being an ambassador of the Y's Welcoming and Inclusive culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branch's 10,000+ members. A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our facility until the moment we wish them farewell. This is accomplished by engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations. This job is fully on-site, not remote.

Requirements

High School diploma or equivalent required and one year of member/customer service, hospitality, or other job-related experience preferred.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar programs.
Strong customer service, computer, writing and communication skills.
Ability to multi-task, prioritize, problem-solve and provide conflict resolution.
Able to work independently without direct supervision and in a team environment.
Flexible in adapting to changing situations, procedures, and varying situations.
Able to work a non-traditional workweek (i.e. early morning, late evenings, weekend).
Sufficient strength, agility, and mobility to perform essential functions of position and to safely supervise children’s activities.

Nice To Haves

Experience with diverse populations a plus.
Fundraising experience a plus.
Bilingual and multicultural experience a plus.

Responsibilities

Responds to member and guest requests, promotes memberships and programs, and maintains cleanliness and organization of the Welcome Center area.
Assists with membership administrative activities.
Assists with conducting Cause Driven Tours to prospective members, visitors and program participants.
Assists SRMSR with phone/email follow up with new members throughout 30,60,90 days
Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk-in, and web-based registrations.
Assists in the planning and executing of member appreciation events.
Assists Coordinator with Kids Corner staffing needs
Supports the YMCA Annual Fundraising Campaign.
Attend meetings as assigned.
Performs all other duties as assigned by supervisor.

Benefits

FREE family membership to Greater Somerset County YMCA, including full access to all of our branch facilities including Bridgewater YMCA, Hillsborough YMCA, Princeton YMCA, Somerset Hills YMCA, and Somerville YMCA.
FREE nationwide membership with access to over 2,500 YMCA locations across the country
Discounted program fees
Paid sick leave and short-term disability insurance
Employee Assistance Program (EAP)
Generous 12% retirement contribution to the YMCA Retirement Fund after eligibility period (no employee contribution required)
Medical and dental insurance with prescription coverage
Vision insurance
Flexible Spending Account for medical and/or dependent care
100% contribution towards life insurance and long-term disability
Optional additional life insurance and dependent life insurance available at low rates
403(b) Smart Savings Plan
Generous paid time off policy
7 paid holidays