Member Service Representative

Expree Credit Union•Frankfort, KY

10d•Onsite

About The Position

The Experience Officer I will assist in building valued financial relationships with members through all communication channels. This position is expected to provide an exceptional member experience while maintaining awareness of all current rates and marketing promotions, cross-sell related services, and make referrals as appropriate.

Requirements

High school diploma or GED required
At least 1 year of customer service experience
Provide exemplary member service experience.
Excellent time management skills and possess the ability to multitask.
Professional verbal and written communication skills.
Ability to build rapport and work well in a team environment.
Must have the ability to use related computer software, Microsoft Office products, and business equipment.
Ability to provide a professional and positive experience for visitors, guests, and members.
Ability to provide a high level of customer service and good verbal communication skills.
Follows established security standards and procedures used in financial services industry.

Responsibilities

Respond to member requests through all communication channels (in-person, telephone, electronic communications).
Promote, explain, and cross-promote credit union products and services based on member needs.
Provide professional, prompt, efficient, and accurate service and information.
Set up new accounts, files and retain knowledge on all necessary information for membership.
Greet and welcome members to the credit union in a professional manner.
Assist with plastic cards, including instant issued cards, fraud claims, travel notifications, and general problem resolution.