Member Service Representative
About The Position
You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs. Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard." There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life! We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
Requirements
- To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
- A willingness to learn and appreciation of coaching to foster professional growth.
- A want to provide solutions to leave the member better than you found them.
- Strong critical-thinking skills
- Strong communication skills.
- A team centered mentality.
Nice To Haves
- Cash handling and customer service experience is strongly preferred, but we can teach this too!
Responsibilities
- Provide outstanding service
- Build impactful and lasting relationships with our members
- Proactively helping members achieve their financial goals
- Answer member's questions
- Service their accounts
- Actively listen and uncover needs
- Recommend products and services that will best benefit their individual financial needs
- Assist in outbound calls to engage the members
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance
- Disability coverage
- Paid time off (PTO)
- Paid holidays
- Paid parental leave
- Learning and development programs
- Tuition reimbursement
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
- Parental Leave and Tuition Reimbursement are available after one year of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
