Member Service Representative Lead
About The Position
Join our Team as a Member Service Representative Lead! About Us: 1st Community Credit Union is a thriving mid-sized financial institution serving 14 counties across Western Wisconsin from three convenient branches. Join us in a workplace that values teamwork, balance, and a strong commitment to the communities we serve. Why 1st Community Credit Union: We are committed to fostering a team-first culture, promoting work/life balance, and delivering top-tier member service. Position: Full Time Member Service Representative Lead Location: West Salem Office (40 hours/week) As the Member Service Representative Lead, you'll be at the heart of our West Salem branch operation. As the lead some of your responsibilities will be: Mentor and support Member Service Representative-provide guidance, coaching, and training. Serve as a go-to resource for addressing complex or escalated member issues with professionalism and care. Handle opening accounts, processing transactions, and recommending credit union products and services in a manner consistent with our policies. At 1st Community Credit Union, you'll be part of something much bigger than a job. Supported by a culture rooted in community, collaboration, and purpose, you'll thrive in a workplace that values work/life balance and truly invests in you. Our robust benefits listed above demonstrate that your well-being matters. but more than that, your daily contributions will have real impact. Every interaction strengthens our cooperative mission of "People Helping People," and together, we'll serve our members, empower one another, and grow-professionally and personally, If you're looking for a role where your work has meaning, your growth is supported, and your colleagues become your team, you'll find your place here.
Requirements
- 2+ years of banking experience required
- Proven sales experience
Nice To Haves
- Leadership or training experience is preferred
Responsibilities
- Mentor and support Member Service Representative-provide guidance, coaching, and training.
- Serve as a go-to resource for addressing complex or escalated member issues with professionalism and care.
- Handle opening accounts, processing transactions, and recommending credit union products and services in a manner consistent with our policies.
Benefits
- Health, dental, and vision insurance
- Voluntary coverage options for accident, critical illness, and cancer
- 401K plan with matching (up to 5%)
- Life insurance, long-term disability coverage, paid holidays and educational reimbursement.
- Generous vacation, personal and sick time pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
