Member Service Representative Intern

Consumers Credit Union-posted 3 months ago
Intern
Onsite - Kalamazoo, MI
Credit Intermediation and Related Activities
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Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Kalamazoo offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans.

  • Learn about individual sales goals. Assist with credit union products and services. Identify potential referral opportunities under supervision.
  • Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance.
  • Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed.
  • Learn techniques for handling difficult member situations and resolving basic member concerns.
  • Shadow and assist with opening new accounts for members. Observe IRA account processes and transactions. Learn to demonstrate Online Banking and Bill Payer features to members. Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision.
  • Support the loan application process by gathering documentation and learning about loan requirements. Observe the loan approval process and documentation procedures.
  • Learn to use the Customer Relationship Management system for basic documentation and follow-up activities.
  • Develop basic knowledge of business services, accounts, and transactions. Observe the process of establishing business account relationships.
  • Develop decision-making skills by observing and participating in guided membership interactions.
  • College junior or equivalent
  • Professional Presence - a polished appearance and composed demeanor that builds member confidence
  • Member Focused Approach - Exceptional listening skills and genuine empathy to understand and address concerns.
  • Problem-Solving Skills - Ability to solve problems in a timely manner and diffuse difficult member interactions.
  • Financial Knowledge - Comprehensive understanding of business services, accounts, and transactions.
  • Results Orientation - Track record of goal achievement
  • Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications.
  • Networking opportunities with professionals and other interns
  • Job shadowing experience outside of your department
  • College credit eligibility
  • Hands-on industry training
  • Mentorship from experienced team members
  • Volunteering Opportunities
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